Effective Date: 15/1/24
At Zarah Boutique, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Exchanges Policy below.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges only under the following conditions:
Defective or Incorrect Items – If you receive a damaged, defective, or incorrect product. Unworn & Unused – The item must be in its original condition, unused, unwashed, and with tags attached. Within Return Period – You must request a return/exchange within [X] days of receiving your order.
Non-Returnable & Non-Exchangeable Items
Customized or made-to-order dresses. Items that have been altered, used, or washed. Sale or discounted items (unless damaged or incorrect).
2. Return & Exchange Process
Request a Return – Contact us at [Your Email/Phone] within [X] days of receiving your order. Provide your order details and images of the defective or incorrect item (if applicable).
Approval & Instructions – Once your request is approved, we will provide return shipping details.
Send Back the Item – Pack the item securely and send it back through a trusted courier service. Customers are responsible for return shipping costs unless the return is due to our error.
Processing Time – Once received, we will inspect the item and process the exchange or refund within [X] business days.
3. Refund Policy
- Refunds are issued only for defective or incorrect items if a replacement is unavailable.
- Refunds will be processed via original payment method or store credit.
- Shipping fees are non-refundable unless the return is due to our mistake.
4. Exchange Policy
- Exchanges are subject to item availability.
- If the requested exchange item is out of stock, we may offer a refund or store credit.
5. Contact Us
For any return or exchange inquiries, reach out to us:
Email: zarahboutique700@gmail.com
Phone: +92 307 700 43 45
Address: City Road Sargodha, Pakistan